RUAKH Shipping Policy
1. Introduction
Welcome to RUAKH! Our Shipping Policy outlines important information regarding the shipping and delivery of products purchased through our website, located at www.ruakh4real.com . By making a purchase from RUAKH, you agree to abide by the terms and conditions set forth in this policy.
2. Shipping Locations
We offer shipping to over 180 countries worldwide. Please note that shipping times may vary depending on your location, but one thing is certain and you can hold us to this: You will NEVER pay for shipping. All our purchases are delivered to end customers 100% free of shipping costs.
3. Shipping Methods
We utilize reliable shipping carriers to ensure the safe and timely delivery of your order. The available shipping methods may vary depending on your location and the products purchased.
4. Shipping Costs
Shipping is completely FREE and delivery is based on the weight and dimensions of your order, as well as your shipping address. The shipping cost will be displayed at checkout before you complete your purchase at a $0 cost.
5. Order Processing Time
Orders are typically processed and shipped within 5-7business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.
6. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
7. Return Items
All return items should be shipped to the following locations depending on your locations 10 days after delivery and no later date.
Users outside of the European Economic Area:
Attn: Data Protection Officer
AS "RUAKH USA"
Address: 11025 Westlake Dr
Charlotte, NC 28273
United States
Users of the European Economic Area:
AS “RUAKH Latvia”
Attn: Data Protection Officer
Address: Ojara Vaciesa iela, 6B,
Riga, LV-1004, Latvia
8. Customs and Import Taxes
Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
9. Contact Us
If you have any questions about our Shipping Policy, please contact us HERE.
For more info on returns, please read our FAQs.
The version of this Policy is effective February 14, 2024.