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Frequently Asked Questions

  • Do you offer international shipping?
    Yes, we offer international shipping to over 180 countries worldwide. Shipping costs and delivery times may vary depending on your location. However, we DO NOT ship to some countries due to legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: Crimea, Luhansk, and Donetsk regions in Ukraine Russia Belarus Ecuador Cuba Iran Syria North Korea
  • How can I track my order?
    Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page. When an order is out for delivery, updates on its status will depend on the carrier service.
  • Are your shoes ethically made?
    Yes, at RUAKH, we prioritize ethical manufacturing practices. Our shoes are produced in facilities that adhere to strict ethical standards, ensuring fair labor practices and environmentally sustainable processes.
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